Privacy Policy
Last updated: 13 November 2026
Autolyx AI (“we”, “us”) operates the website at autolyxai.com and the LYXA chat assistant. This page explains what information we collect when you use them, why we collect it, who we share it with, how long we keep it, and how you can ask us to delete it.
1. What we collect
- Sign-in details. When you sign in to chat, our sign-in provider stores your email address and, if you choose to sign in with Google, your name and Google account identifier.
- Chat messages. The questions you type and LYXA’s replies, together with the time of each message and the email address you signed in with.
- Enquiries. If you submit the contact form, we store your name, email address, mobile number (optional), company (optional) and the details you write.
2. Why we collect it
- To verify your account so that only signed-in visitors can chat.
- To answer your questions with LYXA.
- To send you a copy of your conversation and to respond to your enquiry.
- To keep the service secure and to limit misuse.
We do not sell your personal information, and we do not use it for advertising.
3. Who we share it with
We use trusted service providers to run the site. Each one processes information only to provide its service to us:
- Hosting and database providers that run the website and store chats and enquiries.
- A sign-in provider that manages accounts and sign-in.
- An AI service provider that generates LYXA’s replies, so your messages are sent to it when LYXA answers.
- An email delivery provider that sends the emails described below.
We can provide the names of our providers on written request to contact@autolyxai.com.
Chat transcripts and enquiries are emailed to you (for chats, to the address you signed in with) and to our team at contact@autolyxai.com.
4. How long we keep it
- Chat messages are deleted automatically 365 days after the chat started.
- Enquiries are kept until you ask us to delete them.
- Accounts are kept until you ask us to delete them.
5. Cookies and similar technologies
Our sign-in provider sets cookies that keep you signed in on your browser, so you do not have to sign in every visit. These cookies are needed for the sign-in to work. We do not use advertising cookies.
6. Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you. Email contact@autolyxai.com from the address you used, and we will respond. You can also sign out of your account at any time.
7. Security
We limit access to personal information to the people and service providers who need it, and we use encrypted connections (HTTPS) for the website and the chat. No online service can be guaranteed to be completely secure.
8. Children
Our services are intended for businesses and adults. Please do not use the chat or submit enquiries if you are under 18.
9. Changes to this policy
We may update this policy. When we do, we will change the date at the top of this page.
10. Contact us
Autolyx AI. Email contact@autolyxai.com.
This page describes our practices. It is not legal advice. Please have it reviewed before relying on it in a formal capacity.